RETURNS & EXCHANGES
Thank you for shopping at Baladev! We will gladly accept the return or exchange of unused, unwashed and unaltered items within 14 days from the date of delivery. Items must be in its original packaging and in the same condition that you received them.
Returns based on change of mind reasons, i.e. not defective items, will be available only if the customer pays for the round trip shipping fee.
In other words, you will be responsible for paying for your own shipping costs for returning your item.
To be eligible for a return, your item must be in the same condition that you received it (product tag must not be removed). If you received any free items during the promotion period, they must also be returned.
You may choose whichever carrier you feel comfortable with, to return the products to our store. Once you have returned your items, please forward us the tracking number so that we can keep track of your package for a refund.
Once your return is received, we will go through the inspection process and decide the approval or rejection of your return.
*NOTE: If you return any item without notifying us in advance or without our confirmation, refund will not be available. You must ask us for the return process before proceeding with the return.
Additional non-returnable items:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.
REFUNDS (FOR RETURNS AND ORDER CANCELLATION)
If your return or cancellation is approved, your refund will be processed to your original method of payment soon. Please remember that you will receive the refund within a certain amount of days, and it will take time to actually reflect on your transaction.
If you have more questions regarding the refund, please contact the payment company or the credit card company.
We can only offer compensation if that certain item was purchased within 14 days from the day reached out to our customer service.
Also, please be noted that in some cases the items may not be accepted as defective.
Therefore, we may ask you for video/photo proof to verify the defectiveness of the product. We appreciate your cooperation on this matter.
224 NE 1ST AVE.
HALLANDALE BEACH ,FL 33009